Fusion Policy

24 HOUR CANCELLATION POLICY

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and as a result clients on our waiting list miss the opportunity to receive services.

Please be aware that our evening and Saturday appointments can be booked out up to six weeks in advance at times.

We try to confirm appointments via SMS at least 24 hours in advance because we know how easy it is to forget an appointment you booked months ago - that said, please do not rely on this as your only prompt. We encourage you to set up your own appointment reminder.

Since the services are reserved for your personally, a cancellation fee will apply. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our scheduled filled, thus better serving everyone.

Less than 24 hour notice may result in a charge equal to 50% of the reserved service amount.

"NO SHOWS" may be charged 50% of the reserved service amount.

   

APPOINTMENT ARRIVAL TIME

Please arrive on time to your scheduled appointment. If you are lost or running late, please phone us on 4054-2272. Arriving late may result in your allocated time being reduced, or we may not be able to honor your appointment in the time remaining.

It is essential that you contact us if you will be running late so that we can try to accommodate you.

DEPOSIT POLICY

To secure a specialty service such as Extensions, Keratin treatment, or for any booking allocated more than 3 hours, a deposit of 50% is required to secure the appointment.

This will not be refunded if less than 24 hours' notice of cancellation is given.

For appointments scheduled after 5 pm during the week or on a Saturday, a deposit of $20.00 may be required to secure your booking.

   

PRIVACY POLICY

Fusion Hair diligently monitors the privacy and confidentiality of personal information and ensures compliance to all relevant legislative and moral requirements by instilling discipline in all aspects of our business.

Our objective is to protect and maintain the privacy, and security of your personal information in accordance with the Privacy Act 1988.

Personal information collected by Fusion Hair Design generally comprises name, address, contact details and certain financial information. We are committed to the privacy and protection of your information.